Refund policy

Effective 2026-11-05. Applies to every paid plan of AccessDiff (https://accessdiff.com), operated by Tenhatch.

14 days, no questions asked

If you are not happy with AccessDiff for any reason, ask for a refund within 14 days of a charge and you get it. No questions asked, no forms, no retention offers.

This applies to every charge: the first payment on a new subscription and every renewal, monthly or annual. The 14-day window is counted from the date of the charge, not from the date you signed up.

How to ask

• Signed in: open Account → Billing → Request a refund. The refund is issued immediately when the latest charge is inside the window.
• Or ask the support assistant on the account page ("I would like a refund").
• Or email support@tenhatch.com from the address on the account.

You receive a confirmation email the moment the refund is issued. The money returns to the original payment method; banks typically take 5–10 business days to show it.

After the window

Requests outside the 14-day window are read by a person. We may refund in full or in part at our discretion, for example when the service was unavailable for a significant part of the period. We never refund usage-based (pay-as-you-go) charges for results that were delivered.

What happens to the account

A refund of the current period cancels the subscription at once and returns the account to the free tier. Data stays in the account; you can subscribe again at any time.

Disputes

Please ask us before opening a chargeback: a refund request within the window is granted automatically, and a chargeback costs both of us a fee. Contact: support@tenhatch.com.