Refunds

The rule

Ask within 14 days of any charge and you get a full refund, no questions asked. This covers the first payment and every renewal, monthly or annual. The 14 days count from the date of the charge.

How to get one

• Account → Billing → Request a refund. When the latest charge is inside the window the refund is issued immediately and you receive a confirmation email.
• Ask the support assistant on the account page: "I'd like a refund". It checks the window and issues the refund the same way.
• Email support from the address on your account.

The money goes back to the original payment method. Banks usually show it within 5–10 business days.

What happens to the account

The subscription is cancelled at once and the account returns to the free tier: sites are no longer scanned weekly, but your reports stay. You can subscribe again whenever you like.

Outside the window

Requests older than 14 days are read by a person, who can refund in full or in part when something went wrong on our side (for example, an outage for a large part of the period). Pay-as-you-go charges for scans that were delivered are not refunded.

Chargebacks

Please ask us first. A refund inside the window is automatic; a chargeback costs both sides a fee and takes weeks.